Frequently Asked Questions

1. What types of massage do you offer?

Our therapists are experienced in various massage techniques and styles. These massages include Aromatherapy, Traditional Thai, Foot Reflexology, Deep Tissue, Sports, Remedial, Swedish, Thai Oil and Prenatal.

We also have the option to combine our massages with our Foot Reflexology for sessions, you’ll find more information about the packages and pricing on our website here.

In general, massages are full body, but you are welcome to ask your therapists to focus on specific areas of tension.

Our therapists will always ask you what level of pressure you prefer, be it soft, medium or firm, and naturally, our staff check with you during the massage therapy to ensure you are comfortable and happy, and whether you would prefer harder or softer massage.

Please feel free at any time to let the therapist know if you want to increase or decrease of pressure.

Sessions are generally either 30 minutes, 45 minutes, 1 hour, 1.5 hours or 2 hours. For massages 45 minutes or more guest are welcome to use our sauna facilities free of charge.

Please note that use of the sauna facilities is limited to 30 minutes, in fairness to all guests. Towels are also provided for a small fee of $2 or $3 depending on size, otherwise you are more than welcome to bring one from home.

2. How will I feel after massage therapy treatment?

Usually you feel very relaxed. Massage can help relieve aches and pains, and while you may feel slowed down and relaxed, people report experiencing increased energy, heightened awareness and greater productivity which can last for days.

Toxins can be released from your soft tissues during a massage, so it is recommended you drink plenty of water following your massage to help flush any toxins out of your system.

Massage therapists sometimes recommend a hot Epsom salt bath that encourages the release of toxins that may have been stirred up from the massage treatment.

3. Will the massage oil used make me break-out, as I have sensitive skin?

Our therapists use hypoallergenic massage oils or lotions. However, if you have sensitivity to certain types of oils or lotion please bring it to the receptionist and massage therapist’s attention.

We have different oils available, and can use sorbolene oil, baby oil or please bring your own massage oil.

4. Where will my massage session take place?

Your massage therapy session will take place in a warm, comfortable, low-light and quiet room. Soft music is played to help you relax. You will lie on a table specially designed for your comfort. You are covered with soft sheets and blanket except the area being worked on.

Your head lies on special pillows with space for your face to easily be cushioned when you are on your stomach, and a pillow under your stomach can be instantly made available to make that area comfortable if needed.

5. What do I wear during the massage?

Depending on the primary technique your therapist uses, you may or may not need to undress. For a full body massage, most people undress to their underwear. Your massage therapist will give you privacy to undress, and you will be covered with a sheet and blanket at all times except the area being worked on.

Naturally, our therapists strictly perform therapeutic massages only.

6. What do I do during a massage therapy treatment?

Make yourself comfortable. If your therapist wants you to adjust your position, she or he will either move you or provide instruction. Otherwise, change your position anytime to make yourself more comfortable.

Many people close their eyes and relax completely during a session. It’s up to you. It is your massage, and whatever feels natural to you is the best way to relax.

Do not hesitate to ask questions at any time.

7. How long will a massage treatment last?

The average full-body massage treatment lasts approximately one hour. A half-hour appointment only allows time for a partial massage session, such as neck and shoulders, back or legs and feet.

Many people prefer a 60 to 90-minute session for optimal relaxation, and we have two hour sessions for the ultimate indulgence. For the best effect, please allow relaxation time prior to and after the session.

We ask that you arrive 5-10 minutes before your appointment to allow us to answer any questions you may have and to ensure that you receive the full session. Arriving late may reduce your time with us. If you know you are going to be late, please contact us.

8. Do I have to make an appointment first or do you accept walk-in customers?

If we have available staff we are always happy to accommodate walk-in customers. To guarantee a massage/time that suits you best, calling us on (02) 6210 5001 to set an appointment or to check if we are available soon is the way to go. We also advise calling in advance if making bookings for 2 or people.

However, you are most welcome to walk-in at any time to see if we can accommodate you, and if we can, we will be delighted to do so!

9. Do you offer prenatal massage?

We do, but strongly recommend you check with your medical doctor first for their medical advice. We have therapists experienced in prenatal massage, but only for women less than 6 months (36 weeks) pregnant unless specifically authorised by your doctor. If your doctor allows this, we will require emergency contact details.

10. Do you have sauna and shower facilities?

We have male and female sauna and shower facilities which are complimentary customers having 45 minute or longer massage sessions. Saunas can be used for a maximum of 30 minutes only to cater to all customers as much as possible.

If your massage session is 30 minutes we charge $5 for sauna use for a maximum of 30 minutes IF the saunas are not being used by 45 minute or longer massage therapy customer. Our saunas are gender specific – we have male and female saunas and showers.

We recommend swimwear or extra towels for sauna use – bring your own or we have towels available to use at $2 for a regular towel or $3 for King size towels.

The saunas close at 9:30 pm for cleaning, as we close at 10pm, and saunas are only available to customers.

11. Do you offer Gift Vouchers?

Yes! Not sure what type of massage to get family or friends? Why not get them a gift voucher so they can decide.

Our vouchers are valid for 18 months from the date of purchase and you can choose to have whatever monetary amount put in, or put in to the value of one of our massages.

12. What are the benefits of Massage Therapy?

Physical Benefits of Massage

  • Pain relief
  • Balances the nervous system; relieves stress and aids relaxation
  • Decreases muscle tension and stiffness; daily activities are once again enjoyable when your body movements are eased
  • Promotes faster healing of strained muscles and sprained ligaments
  • Provides greater joint flexibility and range of motion, allowing you to do more of the things you enjoy
  • Enhances athletic performance
  • Speeds healing after surgery or injuries; reduces pain and swelling; lessens formation of excessive scar tissue
  • Promotes deeper and easier breathing; overall wellness and revitaliaation is enhanced when your body tissues receive adequate oxygen
  • Improves circulation of blood and movement of lymph fluids; strengthens the immune system
  • Enhances the health and nourishment of skin; a glowing complexion is revealed
  • Improves posture; proper distribution of weight on your joints will refine each and every movement and position required of you in your day

Mental Benefits of Massage Therapy

  • Cultivates a relaxed state of mental alertness
  • Relieves mental stress; enhances your capacity for calm thinking and creativity
  • Encourages your awareness and appreciation of the mind-body connection
  • Improves your ability to monitor stress signals as they arise and respond appropriately

Emotional Benefits

  • Lessen anxiety
  • Alleviate depression
  • Revitalise your busy mind
  • Increase your overall sense of well-being

If you have any further questions, please feel free to ask.


we do not offer any other type of massage except those listed above and on our price list.

NOTE: The information presented here is for general educational purposes only and is not intended to replace the advice of your physician, GP or doctor.